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Tourist
Posts: 2

max lens mod 無法正確安裝

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IMG_20210222_171051.jpg

我新購買的max lens mod 無法正確安裝在gopro 9上,

如附件照片,它還差一點才能正確的裝好。

我想要換貨,卻操作成退貨。

GoPro
Posts: 11,878

Re: max lens mod 無法正確安裝

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@wuw84285, you can push the Max Lens Mod unit towards the body of the camera while turning it into place. This compresses the Lens a bit and will help it set. You can use some force and try it a couple of times.

 

If the issue persists, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Nomad
Posts: 114

Re: max lens mod 無法正確安裝

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This is a known issue. Contact GoPro support. Do not force the lens. 

Tourist
Posts: 2

Re: max lens mod 無法正確安裝

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I had contact GoPro support,

Thank you !