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Tourist
Posts: 3

manufacturing defect

[ New ]
 

Hello, I bought it from Istanbul optimum shopping mediamarkt store on 09.01.2017. I was using my device without any problems. There is an opening in the rear metal cover of the device. And it is not noticeable. I noticed that the lens took in water when I shot underwater. The opening in the device was not noticeable. I contacted the service Marintek Doğa Sporları Malzemeleri Tic. A.Ş. They said that the repair cost was 1.299 turkish lira (174$) because it was out of warranty. I said that the problem was a manufacturing error. They did not accept. I wanted to eliminate the customer grievance of theopro brand, but they said that it was a user fault. I share the product images. I am sharing the gopro technical service form.

 

 

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Accepted Solutions
GoPro
Posts: 25,106

Re: manufacturing defect

[ New ]

Hi @gojhonnygo

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 25,106

Re: manufacturing defect

[ New ]

Hi @gojhonnygo

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 3

Re: manufacturing defect

[ New ]
Thank you for the information.i m waiting for news from the go pro official.