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Tourist
Posts: 2

manual update

[ New ]

Can't download the manual update for my GoPro Hero 9 Black from your website as it blocks at the "Register your GoPro camera" step.

When I click the "Next Step" button, it grays out and just sits there...

 

And since I can't seem to update through the app this is really helping me a lot...


Accepted Solutions
Tourist
Posts: 2

Re: manual update

[ New ]

Thanks for no help at all, it seems your website is bugged with Firefox and the Captcha pop-up doesn't show.

 

I had to use EDGE to download it.

 

Thanks for everything.....

View solution in original post


All Replies
Tourist
Posts: 2

Re: manual update

[ New ]

Thanks for no help at all, it seems your website is bugged with Firefox and the Captcha pop-up doesn't show.

 

I had to use EDGE to download it.

 

Thanks for everything.....

GoPro
Posts: 14,121

Re: manual update

[ New ]

@bartk2132, please make sure that you enter the serial number correctly. The serial number and email address boxes will be highlighted green to indicate that they're valid. Also, be sure to check the "You agree to our terms of use" checkbox.

 

If you also haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.

 

Let us know how it goes.