manual register will not go to next step [ New ]

[rockymesa01861]

Hello.  My Daughter's GoPro Here3 Silver has various issues so we are trying to reset everything, starting with a manual update.  When we go to the firrst page where we register, we serial number and email, then select the CAPCHA images for security, but after that nothing more happens.  How do we start from scratch ?  I have attached a screen shot of where we are stuck.

[aragon1006 · Accepted solution]

Hi @rockymesa01861

Please double check the link you are using, the HERO3 camera models have a 15-character serial number  and begin with "HD3."

Based on the screen shot you have shared, it's asking for a 14-digit serial number.

You may refer to this link for the update: https://gopro.com/update/hero3

Once the update is done, proceed with the pairing process.

You may need to forget the Bluetooth ID on your phone.

Let us know how it goes.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @rockymesa01861

Please double check the link you are using, the HERO3 camera models have a 15-character serial number  and begin with "HD3."

Based on the screen shot you have shared, it's asking for a 14-digit serial number.

You may refer to this link for the update: https://gopro.com/update/hero3

Once the update is done, proceed with the pairing process.

You may need to forget the Bluetooth ID on your phone.

Let us know how it goes.

Thanks!

Ej