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Tourist
Posts: 3

mail conferma ordine non pervenuta

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Buonasera,

Alle 18.00 di stasera ho acquistato la hero 10 black ma non ancora ricevuto una mail di conferma col numero dell'ordine, è normale? La mail di conferma di paypal invece è arrivata.

Grazie.

GoPro
Posts: 15,698

Re: mail conferma ordine non pervenuta

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Hello @sinestesia. Please check the spam or junk folders in your email. I was able to locate your Sales Order MP-05008420 using the email address on your Support Hub profile. You can continue to check on the status of your order at https://gopro.com/order-status.

 

Let us know if anything else comes up.

Tourist
Posts: 3

Re: mail conferma ordine non pervenuta

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Ho controllato tutte le cartelle compreso le junk folders ma non ci sono mail da parte di go pro... Ad ogni modo grazie al numero d'ordine che mi hai fornito posso controllare lo stato dell'ordine, grazie! Spero però di ricevere almeno la mail con la ricevuta ai fini della garanzia...
Sightseer
Posts: 1

Re: mail conferma ordine non pervenuta

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I have the same issue, after the payment I got to an broken link. The payment is withdrawn from my bank account. Still no confirmation email. Hoping to receive one soon.
GoPro
Posts: 15,698

Re: mail conferma ordine non pervenuta

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@reintjanh66816, I was able to locate your Sales Order MP-05011731 associated with the email address on your Support Hub profile. You can also continue to check on the status of your order at https://gopro.com/order-status.

Tourist
Posts: 3

Re: mail conferma ordine non pervenuta

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Ho appena ricevuto la mail, grazie ancora!

Sightseer
Posts: 1

Re: mail conferma ordine non pervenuta

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Same problem here checked email all folders including spam but no confirmation order 

GoPro
Posts: 15,698

Re: mail conferma ordine non pervenuta

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@sinestesia, thanks for posting back with an update. Let us know if anything else comes up.

Tourist
Posts: 5

Re: mail conferma ordine non pervenuta

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Are you able to find my order number? I received no confirmation email in any folder and was also charged twice for the hero 10 via paypal

 

Tourist
Posts: 5

Re: mail conferma ordine non pervenuta

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Same issue when ordering the 10. I ordered it this morning and still no confirmation email. Only the subscription confirmation.
GoPro
Posts: 15,698

Re: mail conferma ordine non pervenuta

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@moviedo, please refer to my response to your other post.

GoPro
Posts: 15,698

Re: mail conferma ordine non pervenuta

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@jont42503, I was able to locate Sales Order NA03518252 associated with the email address on your Support Hub profile. You can continue to check on the status of your order at https://gopro.com/order-status. Let us know if you still don't receive the order confirmation email after a few hours.

GoPro
Posts: 15,698

Re: mail conferma ordine non pervenuta

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@snowysummi6104, I found Sales Order NA03516366 associated with your email address. You can continue to check on the status of your order at https://gopro.com/order-status. Let us know if you still don't receive the order confirmation email after a few hours.

Tourist
Posts: 1

Rif.: mail conferma ordine non pervenuta

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Buon pomeriggio, ho lo stesso problema. Ho effettuato l'ordine stamattina e non ho ricevuto nè email di  conferma nè un  numero di ordine. Grazie

GoPro
Posts: 21,087

Re: Rif.: mail conferma ordine non pervenuta

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Hello, @robertar1850. We were able to pull up your order using the email address on your Hub profile. We have re-sent the order confirmaiton. Let us know if you have received it. Thanks!