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Sightseer
Posts: 1
Accepted Solution

lost gopro in deep water

Hi I am so upset right now. So I basically lost my 2 week old gopro in deep water after taking amazing videos of whales in Tonga today. The mount came off my wrist as I was getting back int0 the boat and was unable to retrieve it in time.

Just wondering if the 'you break it we replace it,' will cover this or will the camera be lost good?

Accepted Solutions
GoPro
Posts: 7,561

Re: lost gopro in deep water

Hello @mnollie

 

Sorry to hear about your lost camera. Unfortunately, the GoPro Care ('you break it we replace it,') does not cover lost cameras.

 

As Fish mentioned, it would be best to get in touch with our Support team so they can look into options for you. Should you be interested, you can connect with the team by calling them directly, or initiating a chat with them through https://gopro.com/help/ContactUs

 

Best regards, 

Marius

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All Replies
Adventurer
Posts: 8,933

Re: lost gopro in deep water

What happens if you lose your Keys, ???

 

You  have your papers?  you registered your gopr?  you can contact them at gopro.com/contactus and talk with a rep or chat with one at  their hours of operation?  GoPro will listen and come  up with a Solution and resolve your  Issue.  To let us all know what they have done will be for you to report back and  post up what the Out come was, can you do that. many do not.

 

Sounds like you did not tighten down the  thumb bolt and did not have a floating device attached to it.

 

I am sorry to hear you lost your gopro.\

FISH

GoPro
Posts: 7,561

Re: lost gopro in deep water

Hello @mnollie

 

Sorry to hear about your lost camera. Unfortunately, the GoPro Care ('you break it we replace it,') does not cover lost cameras.

 

As Fish mentioned, it would be best to get in touch with our Support team so they can look into options for you. Should you be interested, you can connect with the team by calling them directly, or initiating a chat with them through https://gopro.com/help/ContactUs

 

Best regards, 

Marius