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Sightseer
Posts: 1

lost files

i was using hero session and add my phones sd card to the camera after i finish using gopro i reenter the sd to my phone and all of my old photos videos and music got lost 

i tried to cover it by connecting it to my pc but nothing happend 

what should i do???

GoPro
Posts: 10,259

Re: lost files

Hi @megagorge22217

 

Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.

 

While it is not normal for files to suddenly go missing, I do recommend to reach out to the SD card manufacturer to further troubleshoot the card. 

 

 

Thanks!

Ej