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Tourist
Posts: 5

looping settings wont stay

Set looping to 16:9 linear, 5 min, start recording with Android app, sometimes looses connection (call comes in) then when I reconnect, settings are back to 4:3 wide and have to change again. I have uninstalled app reinstalled, and updated FWIW manually. No help.
GoPro
Posts: 9,735

Re: looping settings wont stay

Hi @armaliteguy

 

The recording should still continue on the camera even if the connection is lost from the GoPro app.

I tried to replicate the issue but was still able to keep the recording after answering a call.

Also even after the recording is stopped (from the camera/app) the last settings used should be retained.

 

Have you tested this with a different mobile device?

Is the call through your phone's network or via Wi-Fi connection?

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: looping settings wont stay

I have an Samsung S9+. It doesnt disconnect right away. Usually it will attempt to re connect, connect for about 10 sec, ithen t stops the recording. At which time all the looping settings are back once again to 4:3 and wide.. It also happens when I switch to another app like Waze.

I was trying to use it as a dash cam and is aggravating to disconnect and not save my set defaults.
Tourist
Posts: 5

Re: looping settings wont stay

My wife's S9+ on the latest FW also has same issue above.
Tourist
Posts: 5

Re: looping settings wont stay

.....additionally if the charging cord becomes unplugged from outlet, it stops recording even if its charged up 100%.
Tourist
Posts: 5

Re: looping settings wont stay

Gopro On 1.70.00 manually installed FW
GoPro
Posts: 9,735

Re: looping settings wont stay

Hi @armaliteguy

 

Would you mind running the update again?

Once completed, reset the camera to its factory settings then try again.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej