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Sightseer
Posts: 1
Accepted Solution

locked gopro?

My gopro hero 5 black wont let me upload photos onto my laptop because it keeps telling me the camera is locked when in fact it is not locked? i have uploaded content onto my laptop before and never had any issues. anyone know how to resolve this issue?


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GoPro
Posts: 15,313

Re: locked gopro?

Hello @amp1705. Have you been able to try inserting the SD card directly to your computer instead? If you haven't yet, try manually updating the camera following the steps under Manual Update below:

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Save your files from the SD card first, then format the SD card prior to the update process. The camera must be fully charged as well. Connect the camera to your computer again after the update. Let us know how it works out. Thanks!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,313

Re: locked gopro?

Hello @amp1705. Have you been able to try inserting the SD card directly to your computer instead? If you haven't yet, try manually updating the camera following the steps under Manual Update below:

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Save your files from the SD card first, then format the SD card prior to the update process. The camera must be fully charged as well. Connect the camera to your computer again after the update. Let us know how it works out. Thanks!