Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 6

live chat

[ New ]

Where is my replacement camera? I have been without my GoPro Hero 5 for several weeks.

The damaged GoPro Hero 5 Black camera that I shipped to GoPro was delivered. 
You debited my bank card for $89.99 when I was told the fee was $59.
 
Order number - SO-3456789. 
Case number 06814676s

Stanford



Accepted Solutions
GoPro
Posts: 10,975

Re: live chat

[ New ]

Hi @riverlynx,

Thanks for reaching out. It will be best to continue working with our Support team for any concerns regarding your RMA. They will be able to look further into details and assist you on the next steps in order to get the process going. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

View solution in original post


All Replies
Tourist
Posts: 6

Re: live chat

[ New ]

This is the DEADEST live chat I have encountered.
WTF?

GoPro
Posts: 10,975

Re: live chat

[ New ]

Hi @riverlynx,

Thanks for reaching out. It will be best to continue working with our Support team for any concerns regarding your RMA. They will be able to look further into details and assist you on the next steps in order to get the process going. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann