live chat [ New ]

[riverlynx]

Where is my replacement camera? I have been without my GoPro Hero 5 for several weeks.

The damaged GoPro Hero 5 Black camera that I shipped to GoPro was delivered. 
You debited my bank card for $89.99 when I was told the fee was $59.
 
Order number - SO-3456789. 
Case number 06814676s

Stanford

[aenriquez · Accepted solution]

Hi @riverlynx,

Thanks for reaching out. It will be best to continue working with our Support team for any concerns regarding your RMA. They will be able to look further into details and assist you on the next steps in order to get the process going. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

[riverlynx]

This is the DEADEST live chat I have encountered.
WTF?

[aenriquez · Accepted solution]

Hi @riverlynx,

Thanks for reaching out. It will be best to continue working with our Support team for any concerns regarding your RMA. They will be able to look further into details and assist you on the next steps in order to get the process going. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann