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Tourist
Posts: 2
Accepted Solution

leaking underwater housing hero 6

Hi,

I bought my Hero 6 and underwaterhousing 1 year ago.

When i'm diving max 20-30 meters. (even at the first dive) The housing is leaking.

You have to remove your lensprotection before you can put the camera in the housing.

Until now there's no water damage to the camera. I can not contact gopro directly for support or warranty for the housing.

I do/can not want to us the housing again, I'm affraid that the camera will be damaged. Who can help me to solve this problem.

kind regards

 


Accepted Solutions
Tourist
Posts: 2

Re: leaking underwater housing hero 6

Hi Ej,thank you for your reply.

Afther a thorough investigation of my housing I found a verry small crack next to a screw.

That should be the problem.

I'll have to buy a new one.

Problem solved.

Thank you.

View solution in original post

housing.jpg

All Replies
GoPro
Posts: 10,259

Re: leaking underwater housing hero 6

 

Hi @braveriver20514

 

Sorry for any troubles caused.

So long as all camera doors are closed, the HERO6 Black is waterproof down to 10m (33ft) without a housing.

Try to check your SuperSuit and see if there are any cracks or any physical damages that may cause the water to leak.

 

You may also reach out to our Support Team for recommendations.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

 

Tourist
Posts: 2

Re: leaking underwater housing hero 6

Hi Ej,thank you for your reply.

Afther a thorough investigation of my housing I found a verry small crack next to a screw.

That should be the problem.

I'll have to buy a new one.

Problem solved.

Thank you.

housing.jpg
GoPro
Posts: 10,259

Re: leaking underwater housing hero 6

 

Hi @braveriver20514

 

Thanks for the update.

Feel free to post back for any other question or concern that you may have. 

 

 

Regards,

Ej