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Sightseer
Posts: 1

latest GoPro remote update will not load

[ New ]

I recieved an email to update my GoPro Remote. When I try to download the update, my Macbook Pro says "Unable to expand "GP_REMOTE_FW_01_02_00.bin". It is in an unsupported format." What am I doing wrong? 

GoPro
Posts: 12,917

Re: latest GoPro remote update will not load

[ New ]

@vitalflash6721, please visit The Remote Manual Update page and follow the instructions to manually update The Remote.

If the web browser on your computer is preventing the file download, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.

Nomad
Posts: 5,925

Re: latest GoPro remote update will not load

[ New ]

Your MacBook is trying to open a BIN file which it's not supposed to do.  This is why you're seeing the error.  That file needs to be copied to the root directly of your GoPro Hero 9 camera, then connected to the GoPro remote and the GoPro camera will then update your remote.