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Tourist
Posts: 4
Accepted Solution

la hero 7 black si blocca dopo aver settato il blocco dell'orientamento orizzontale su "SU"

Buona sera,

ho riscontrato che l'orientamento verticale si impostava troppo spesso quando passeggiavo con la fotocamera, così ho bloccato l'orientamento orizzontale su "SU". Da quel momento la cinepresa si blocca improvvisamente e a volte riesce a riprendere con un lag temporale imbarazzante oppure deve essere spenta e riavviata (qualche volta è necessario anche togliere e rimettere la batteria). Potreste aiutarmi a risolvere il problema? Grazie mille


Accepted Solutions
GoPro
Posts: 1,492

Re: la hero 7 black si blocca dopo aver settato il blocco dell'orientamento orizzontale su "SU"

Hi @robertom7387,

Sorry to hear about the trouble. You may try to perform a factory reset on your camera.

 

It is also advisable that a recommended SD card is used. There is a list of recommended cards here for your reference.

In addition, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

Kind Regards,

Ann

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All Replies
GoPro
Posts: 1,492

Re: la hero 7 black si blocca dopo aver settato il blocco dell'orientamento orizzontale su "SU"

Hi @robertom7387,

Sorry to hear about the trouble. You may try to perform a factory reset on your camera.

 

It is also advisable that a recommended SD card is used. There is a list of recommended cards here for your reference.

In addition, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

Kind Regards,

Ann