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Tourist
Posts: 5

la fotocamera non si collega all' app del cellulare (Android)

la fotocamera (Gopro hero 7 Black) non si collega all'app riportando il seguente errore.

 

La banda Wi-Fi della tua fotocamera e' impostata su 5,8 GHz, potrebbe non essere supportata sul tuo dispositivo o nella tua regione. Modifica la banda su 2,4 GHz qui sotto.

 

Ma controllonado la mia gopro e' impostata su 2,4 GHz.

 

La Gopro e' stata acquistata ieri (15 Luglio).

 

Fatemi sapere.

Highlighted
GoPro
Posts: 19,775

Re: la fotocamera non si collega all' app del cellulare (Android)

Hi @heroicdive34816

 

Can you help us with the following information: Camera version, GoPro App version, phone and OS version.

Please go over the steps on https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

 

 

If you have access to another device, please try pairing it with the camera.

 

This will help isolate the issue further.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej