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Tourist
Posts: 4

karma stabilizer not installed

I have updated my karma gopro and this is the message i get karma stabilizer not installed what should be done?

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GoPro
Posts: 17,624

Re: karma stabilizer not installed

 

Hi @thesayeds

 

Please try the following steps:

  1. Disassemble the Karma Stabilizer from the Drone or the Grip (Take the camera out of the harness, harness off stabilizer, and stabilizer off handle or drone). Reassemble everything.
  2. Try performing a Hard Reset
  3. Performing a Calibration to the Grip or through the Controller - (Calibration → Stabilizer). 

Let us know how it goes.

 

Thanks!

Highlighted
Tourist
Posts: 4

Re: karma stabilizer not installed

Now.. the battery is not getting charged ... still have two lights turning on, on the battery... and karma not switching on.
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Tourist
Posts: 4

Re: karma stabilizer not installed

Do you have a supplier in the United Arab Emirates for batteries that I can get to test if it's a battery issue... its frustrating that it's been two weeks now trying to find an authorized dealer here for having a look at it or getting spare parts... from the time I bought it till now had a max of 20 min air flight... and the battery now is dead or karma is messed up... please I really was glad that i have a karma and now seeing there is no support for such value paid is disappointing.
Highlighted
GoPro
Posts: 17,624

Re: karma stabilizer not installed

 

Hi @thesayeds

 

Kindly try the steps on this article: Karma Battery Is Not Charging

 

If the issues persists, the best path forward is to contact our Support Team.

 

You may reach them by phone or chat. 

 

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej

 

 

Highlighted
Tourist
Posts: 4

Re: karma stabilizer not installed

Tried the steps and battery still the same.
Highlighted
GoPro
Posts: 17,624

Re: karma stabilizer not installed

 

Thank you for trying the suggested steps @thesayeds

 

Do reach out to our Support Team to check on your options.

https://gopro.com/help/ContactUs

 

Regards,

Ej