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Reply
Tourist
Posts: 3
Accepted Solution

karma grip wont update to firmware 2

have updated Quik to version 2.5.0.290, but Quik still thinks the Karma grip version 1.51.00 is up to date........ But I know it was updated yesterday 28.9.17 to version 2.00

Cant seem to force an update.... have uninstalled Quik - even tried to reset the Karma grip by pressing the on button for 60 seconds..... any help would be appreciated..... thanks


Accepted Solutions
GoPro
Posts: 3,924

Re: karma grip wont update to firmware 2

Hi All,

 

There is not yet an update for the Karma Grip to 2.0 through Quik for Desktop. Quik for Desktop is looking to push an update soon. In the meantime, 1.51 will be still compatible with the HERO6 Black (1.51).

 

Best,

Ryan

View solution in original post


All Replies
Tourist
Posts: 6

Re: karma grip wont update to firmware 2

I have the exact same problem...

GoPro
Posts: 3,924

Re: karma grip wont update to firmware 2

Hi All,

 

There is not yet an update for the Karma Grip to 2.0 through Quik for Desktop. Quik for Desktop is looking to push an update soon. In the meantime, 1.51 will be still compatible with the HERO6 Black (1.51).

 

Best,

Ryan

Nomad
Posts: 536

Re: karma grip wont update to firmware 2

This is not true, Quik for desktop is (was) pushing the update as I discussed previously. The update is successfully completed but the version number is not. This is exactly the same fiasco that caused all the problems back in April.

 

The downloads page also disagrees with you?

GoPro
Posts: 3,924

Re: karma grip wont update to firmware 2

To clarify earlier comments the Update Page should say 1.51, not 2.0. The 2.0 Update is for the Stabilizer and not the Karma Grip.

 

The Update through Quik for Desktop is for the Stabilizer to update to 2.0 NOT the Karma Grip, as well. Again the most up to date version for Karma Grip is 1.51. If you do go through the update process the Karma Grip will remain on 1.51 and the Stabilizer will be updated to 2.0.

 

Sorry for the confusion here, but the appropriate teams are working on getting this sorted out! The update to the stabilizer is to add compatibility for HERO6 and Karma.

 

Ryan

 

 

Highlighted
Nomad
Posts: 536

Re: karma grip wont update to firmware 2

The information @ryanv12566 provided is correct and confirmed, you should now find the update page corrected to reflect this. 

 

 

Tourist
Posts: 3

Re: karma grip wont update to firmware 2

Thanks Ryan, it was just a bit confusing as it was stating on the update page that the new version for the Karma Grip was version 2. It is now stating that the latest release version is indeed version 1.51 from August 11 2017- so all's good. Thanks.

Nomad
Posts: 88

Re: karma grip wont update to firmware 2

[ Edited ]


epicallyepic wrote:

 

you should now find the update page corrected to reflect this.

 

sorenm7178 wrote:

 

It is now stating that the latest release version is indeed version 1.51 from August 11 2017


This can be confirmed for the desktop version of the update page ONLY.

The mobile version of the update page is still showing v2.00 from september 28th 2017 as the latest firmware for the karma grip.

Now it's even more confusing for customers than before.

 

85C9800A-B197-40CD-A531-AFB609ED8678.jpeg