04-07-2019 05:25 PM
I have used my Karma drone just a couple of times and everything worked just fine. I took the hero 6, hand grip, and stabilizer on vacation with me last week and everything worked perfect. I got back and was going to fly the drone, and now the drone will not connect to the camera. I did everything I could think to do using the suggestions I've seen so far. I formated the sd card, factory reset the camera, replaced the sd card, manually updated the sd card, hard reset the drone, made sure all items were up-to-date (including the grip), and nothing worked. I need help!
04-08-2019 09:21 AM
04-08-2019 02:29 PM
07-01-2019 04:42 PM
I had exactly the same issue. I contacted support and spent approximately 3 hours on online chat doing hard resets etc. I then had to send the stabiliser at my cost (even though it works fine) drone still won’t pair. Then had to send the controller at my cost (even though it worked) still won’t pair. I believe the problem is the drone and expressed that view from the outset, however, now been told that there is nothing further that can be done.
i had GoPro care purchased for about $300 and have been told I can pay another $200 to get a new drone, so much for if it breaks will fix it....... Yes I know it is in the fine print........
Real shame as I have loved being in the GoPro family for years but customer service on this one a major major let down.
07-01-2019 04:51 PM