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Tourist
Posts: 3

karma drone will not connect to hero 6

I have used my Karma drone just a couple of times and everything worked just fine.  I took the hero 6, hand grip, and stabilizer on vacation with me last week and everything worked perfect.  I got back and was going to fly the drone, and now the drone will not connect to the camera.  I did everything I could think to do using the suggestions I've seen so far.  I formated the sd card, factory reset the camera, replaced the sd card, manually updated the sd card, hard reset the drone, made sure all items were up-to-date (including the grip), and nothing worked.  I need help!

GoPro
Posts: 8,509

Re: karma drone will not connect to hero 6

Hi @vallekl

 

Does the same happen when the camera is on the Karma grip?

Please go over the steps on: Camera Not Detected On Karma.

If it's still the same, please reach out to our Support Team by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!
Ej

Tourist
Posts: 3

Re: karma drone will not connect to hero 6

It works fine on the grip just doesn’t connect on the drone.
GoPro
Posts: 8,509

Re: karma drone will not connect to hero 6

Thanks for getting back to us @vallekl

 

If you have gone over the steps on the link above and it's still the same, our Support Team should be able to help you further.

https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 2

Re: karma drone will not connect to hero 6

I had exactly the same issue.  I contacted support and spent approximately 3 hours on online chat doing hard resets etc.  I then had to send the stabiliser at my cost  (even though it works fine) drone still won’t pair.  Then had to send the controller at my cost (even though it worked) still won’t pair. I believe the problem is the drone and expressed that view from the outset, however, now been told that there is nothing further that can be done.

 

i had GoPro care purchased for about $300 and have been told I can pay another $200 to get a new drone, so much for if it breaks will fix it....... Yes I know it is in the fine print........ 

 

Real shame as I have loved being in the GoPro family for years but customer service on this one a major major let down.

Tourist
Posts: 3

Re: karma drone will not connect to hero 6

It ended up being the camera. See if you can find someone with a 5 or newer and see if that fixes it. I was surprised that it was the camera. It took replacing the harness, gimbal, and the core to get to that point. I wish I had just borrowed someone else’s camera and saved a pile of time.
Tourist
Posts: 2

Re: karma drone will not connect to hero 6

Thanks, will try that!!!