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Sightseer
Posts: 1

karma drone unable to takeoff, reboot

so when i tried to takeoff, on my controller, after the countdown woiuld reach 3,2,1,, BOOM! , there's a dialogue box popped up in  middle of screen, stating,  UNABEL TO TAKEOFF, Try Rebooting , if the problem persist, it says to contact you guys

GoPro
Posts: 7,862

Re: karma drone unable to takeoff, reboot

Hello @adliberator. Is this the first time that you are flying your drone? If you have not done it yet, make sure that the Karma drone is updated to the latest firmware prior to flying it again. It is also important that the camera is running on the latest firmware. Should you need further assistance, our Support team at https://gopro.com/help/ContactUs will be able to help. When you connect with them by phone or chat, make sure that you have access to your Karma system.