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Sightseer
Posts: 1
Accepted Solution

it says my serial number is invalid

i have a gopro hero 3 white edition, i have located my serial number but when i try to udate it manually it says that it is invalid


Accepted Solutions
GoPro
Posts: 1,755

Re: it says my serial number is invalid

Hi @nicewater73705

 

Make sure that the correct camera model is shown on the side. If it's the HERO5 or HERO4 it's not going to work. Make sure to go to the HERO3 page and click on the update camera option. You should see the HERO3 on the side of the window and it should accept the 15 digit serial number that way. If you refresh the page, though, it will opt back to HERO5, which you don't want. 

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All Replies
GoPro
Posts: 1,755

Re: it says my serial number is invalid

Hi @nicewater73705

 

Make sure that the correct camera model is shown on the side. If it's the HERO5 or HERO4 it's not going to work. Make sure to go to the HERO3 page and click on the update camera option. You should see the HERO3 on the side of the window and it should accept the 15 digit serial number that way. If you refresh the page, though, it will opt back to HERO5, which you don't want.