10-14-2018 05:48 PM
hello i recently bought my firs Gopro ever but i have encountered alot of issues
1.the battery drains a lot faster than what is shown of reviews and keeps draining even when turned off
2.the camera get extremely hot when in use and its warm when its turned off .
3.sometimes it doenst turn on .it turns on when i plug it into charge whit 30% battery remaining
10-16-2018 01:23 PM
I am sorry for any troubles caused.
To isolate the issue further, please help us with the following:
How are you charging the camera?
What wall/ charging adapter did you use?
Have your tried using a different cable?
When charging the camera, please check if it reaches 100%.
10-16-2018 03:07 PM
10-16-2018 03:41 PM
Thanks for the information shared.
Are you getting the same behavior when using the original GoPro battery charged using the original cable that came with it?
Also, please check if this setup charges the battery up to 100%.