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Reply
Sightseer
Posts: 2
Accepted Solution

issues hero 7 black

hello i recently bought my firs Gopro ever but i have encountered alot of issues 

1.the battery drains a lot faster than what is shown of reviews and keeps draining even when turned off 

2.the camera get extremely hot when in use and its warm when its turned off .

3.sometimes it doenst turn on .it turns on when i plug it into charge whit 30% battery remaining 


Accepted Solutions
Sightseer
Posts: 2

Re: issues hero 7 black

it looks fixed now ,what i did is i let the battery drained till the camera shut down automaticaly and charged it till it reached 100% agin so far im not having the problem 

View solution in original post


All Replies
GoPro
Posts: 8,509

Re: issues hero 7 black

 

Hi @damiond84126

 

I am sorry for any troubles caused.

To isolate the issue further, please help us with the following:

 

How are you charging the camera?

What wall/ charging adapter did you use?

Have your tried using a different cable?

When charging the camera, please check if it reaches 100%.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: issues hero 7 black

I am having the same issue. Tonight I downloaded videos from my camera, then turned it off. It was at 36%. An hour later I picked it up and it was warm. I turned it on, and the battery was down to 19%. A couple of days ago it was fully charged at bedtime. When I tried to use it the next day, it was dead and I had to swap batteries. I'm using this charger to charge the batteries outside of the camera: Ailuki Rechargeable Battery... https://www.amazon.com/dp/B0734J76NN?ref=yo_pop_ma_swf
Thanks,
Scott
GoPro
Posts: 8,509

Re: issues hero 7 black

 

Hi @sebranstetter

 

Thanks for the information shared.

Are you getting the same behavior when using the original GoPro battery charged using the original cable that came with it?

Also, please check if this setup charges the battery up to 100%.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: issues hero 7 black

it looks fixed now ,what i did is i let the battery drained till the camera shut down automaticaly and charged it till it reached 100% agin so far im not having the problem 

GoPro
Posts: 8,509

Re: issues hero 7 black

 

Thanks for letting us know @damiond84126

 

Please continue to observe your camera. We'll have this step you have taken shared with the team.

Feel free to post back if something comes up.

 

Thanks!

Ej