04-13-2019 01:51 PM
I can see that there are so many existing problems RE gopro 5 not turning on. Is there any solution at all other than the classic pushing buttons 8-10 secs? I have a this problem with my hero 5, no power at all or whatsoever but just heating up when charging. I've done all the possible button pushing as advised on the gopro website but still no power. It has new battery as I thought this will solve the issue but I was wrong. To be honest these cameras arent cheap so it would be shame and waste of money if i bin it. Is this still repairable?
Any answer will be greatly appreciated. Thank you.
04-13-2019 03:05 PM
@abelt3, sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.
04-13-2019 07:28 PM
Thank you for the reply. The solution that you gave me is just the one that I’ve mentioned on my post- it didn’t worked, that’s the reason I asked if there’s anymore solutions than just pushing these combinations of buttons. Is GoPro doing anything about this fault? There are substantial amounts of GoPro owners that have the same problems. It’s not just this particular model but all from hero4 onwards with various issues as well.
I wanted to know if my GoPro is still repairable.
04-16-2019 12:59 PM
@abelt3, if the suggested troubleshooting steps didn't help resolve the problem, this can indicate some issues with your camera. Please let our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.