Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 26,281

Re: is not normal!

[ New ]

Hello @antonionapodano


Based on the case updates, an email has been sent.

Please check your inbox and check the offer made by the Support Team.

You can also contact them through

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.




Posts: 25

Re: is not normal!

[ New ]
Based on the mail nothing is changed since 7 months !!
Pushing me to get what I don’t want becuase the case was not handled right form the beginning! Already 2 cameras not working and they make me pass the time I could take the money back !!!and simply the resolution is to change again the same model camera ..... no way!!
I have asked to have my dates but they also refusing and last call they told me that they are closing the case even if the camera still broken !!! What should I say ????