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Sightseer
Posts: 1
Accepted Solution

invalid serial gopro hero 5 black

cannot upgrade. says invalid serial


Accepted Solutions
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GoPro
Posts: 15,382

Re: invalid serial gopro hero 5 black

Hello @agilegorge02313

 

You might not be on the correct page for the HERO5 Black update. Let us try this:

  1. Go to https://gopro.com/update/hero5
  2. Choose "Update camera manually" under "Other Ways to Update"
  3. Put in serial number. To check, the sample serial number under the picture to the left of the page should have the same format as yours. 

Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,382

Re: invalid serial gopro hero 5 black

Hello @agilegorge02313

 

You might not be on the correct page for the HERO5 Black update. Let us try this:

  1. Go to https://gopro.com/update/hero5
  2. Choose "Update camera manually" under "Other Ways to Update"
  3. Put in serial number. To check, the sample serial number under the picture to the left of the page should have the same format as yours. 

Let us know how it goes. 

 

Thanks, 
Marius