incorrect time [ New ]

[kristapsvanags]

I took a video to understand the issue better :

https://www.youtube.com/watch?v=TBENJv9NWwU

As you can see - even gopro's time settings are the same with wristwatch, later on with video export on Quik app the time shows wrong. I Don't know if is somehow related with timezones - this video is taken UTC/GMT +3, BUT it doesnt matter - check the frame from another video (see attachment) - the video data shows wristwatch time plus 3 hrs, however in this video minus 3hrs.

the hell is wrong with GOPRO????

[mariustanya]

Hello @kristapsvanags, 

Thank you for the feedback. We have already reported this issue to the team. We will keep you posted once we get an update. 

Best regards, 
Marius

[kristapsvanags]

Hi @mariustanya, 

thanks for the reply! Does Gopro team plan to upgrade H5 ? if yes, when?

[rockydusk07155]

I have the exact same issue with a GoPro Hero 7 White. Firmware and apps are up to date but video shows the wrong time. They are consistenly 5 hours off. ie: A video taken at 7PM shows as 2PM. I notice this when I upload to Google Photos. Pictures do not have this problem, only video. I've tried transferring via the app and direclty from the SD card yet the problem persists. 

[kristapsvanags]

Oh boy! Just be curious - Are you in timezone GMT -5 ? I just want to get clear what makes this issue. Could it be "video shot time" + "timezone difference from GMT" = video shot time shown on Google photos.
For my situation the formula would be (Latvia, GMT+3 on DST) : 5PM + (GMT+3) = 8PM (20:00 on the previous post)
Now in wintertime the time difference on gopro files and Google photos is the same as GMT time (+2)
For you - 7PM + (GMT-5) = 2PM
Where's the coincidence?
Is the issue generated depending in which time zone the GoPro video are uploaded?
Sorry for my English.

[braveridge16113]

Hey @mariustanya, any update? It's been 6 months and this still seems to be an issue, or at least a similar issue is happening with my Hero7 Black.

[aragon1006]

Hello Everyone!

We are still waiting for information regarding this.

In the meantime, see if the workaround shared on this thread will work on your end.

https://community.gopro.com/t5/Cameras/7-Black-Video-file-meta-time-is-wrong/td-p/246993

Thanks!

Ej

[kristapsvanags]

Hey, I found a solution to my situation: I bought a MicroSD USB reader and uploaded from PC to Google photos. Finally, there are no more differences in shot time shown in GP and GoPro.

hope it helps you!

cheers