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Reply
Tourist
Posts: 5

incorrect time

I took a video to understand the issue better :


https://www.youtube.com/watch?v=TBENJv9NWwU


As you can see - even gopro's time settings are the same with wristwatch, later on with video export on Quik app the time shows wrong. I Don't know if is somehow related with timezones - this video is taken UTC/GMT +3, BUT it doesnt matter - check the frame from another video (see attachment)
 - the video data shows wristwatch time plus 3 hrs, however in this video minus 3hrs.

 

the hell is wrong with GOPRO????

 

9P7eVYB.jpg
As you can see - even gopro's time settings are the same with wristwatch, later on with video export on Quik app the time is wrong. I Don't know if is somehow related with timezones - this video is taken UTC/GMT +3, BUT it doesnt matter - check this frame from another video ...
GoPro
Posts: 6,774

Re: incorrect time

Hello @kristapsvanags

 

Thank you for the feedback. We have already reported this issue to the team. We will keep you posted once we get an update. 

 

Best regards, 
Marius

Tourist
Posts: 5

Re: incorrect time

Hi @mariustanya

 

thanks for the reply! Does Gopro team plan to upgrade H5 ? if yes, when?

Highlighted
Tourist
Posts: 3

Re: incorrect time

I have the exact same issue with a GoPro Hero 7 White. Firmware and apps are up to date but video shows the wrong time. They are consistenly 5 hours off. ie: A video taken at 7PM shows as 2PM. I notice this when I upload to Google Photos. Pictures do not have this problem, only video. I've tried transferring via the app and direclty from the SD card yet the problem persists. 

Tourist
Posts: 5

Re: incorrect time

Oh boy! Just be curious - Are you in timezone GMT -5 ? I just want to get clear what makes this issue. Could it be "video shot time" + "timezone difference from GMT" = video shot time shown on Google photos.
For my situation the formula would be (Latvia, GMT+3 on DST) : 5PM + (GMT+3) = 8PM (20:00 on the previous post)
Now in wintertime the time difference on gopro files and Google photos is the same as GMT time (+2)
For you - 7PM + (GMT-5) = 2PM
Where's the coincidence?
Is the issue generated depending in which time zone the GoPro video are uploaded?
Sorry for my English.
Tourist
Posts: 2

Re: incorrect time

Hey @mariustanya, any update? It's been 6 months and this still seems to be an issue, or at least a similar issue is happening with my Hero7 Black.

GoPro
Posts: 6,971

Re: incorrect time

Hello Everyone!

 

We are still waiting for information regarding this.

In the meantime, see if the workaround shared on this thread will work on your end.

https://community.gopro.com/t5/Cameras/7-Black-Video-file-meta-time-is-wrong/td-p/246993

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: incorrect time

Hey, I found a solution to my situation: I bought a MicroSD USB reader and uploaded from PC to Google photos. Finally, there are no more differences in shot time shown in GP and GoPro.

 

hope it helps you!

 

cheers