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Sightseer
Posts: 1
Accepted Solution

if my camera doesn't turn on, what should I do?

 

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GoPro
Posts: 15,338

Re: if my camera doesn't turn on, what should I do?

Hello @matt327. Which camera model do you have? If it is one that has a removable battery, remove the battery and connect the camera directly to a power source and see if it works. This will help isolate if the battery is faulty. If it is, then the battery would need replacement. 

 

See as well if the camera may only need charging. This is specially for cases when the camera has not been used or an extended period of time. 

 

Let us know what you got. Feel free to post back. 

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Adventurer
Posts: 13,432

Re: if my camera doesn't turn on, what should I do?

you really need to  fill out hte post in genera.

Highlighted
GoPro
Posts: 15,338

Re: if my camera doesn't turn on, what should I do?

Hello @matt327. Which camera model do you have? If it is one that has a removable battery, remove the battery and connect the camera directly to a power source and see if it works. This will help isolate if the battery is faulty. If it is, then the battery would need replacement. 

 

See as well if the camera may only need charging. This is specially for cases when the camera has not been used or an extended period of time. 

 

Let us know what you got. Feel free to post back.