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Tourist
Posts: 2

iPhone 7 Plus connection issue with hero 5 black

I bought a new hero 5 black, and I have problem connecting my iPhone 7 Plus (iOS 11.2.1) to my gopro using the GoPro app. I followed the instruction in the app, and In iphone’s WiFi setting I am able to connect my iPhone to the gopro’s WiFi, but in the app i keep seeing the spinning icon (with the background that says “connect your hero black 5 edition”), and I m stuck on there. I tried resetting the connection setting in the GoPro, updating its firmware (using my frd’s iphoneX), reinstalling the GoPro app on my iPhone, forgetting the GoPro WiFi in iPhone setting, but none of these works, and I can’t get past the spinning icon in the GoPro app.
Tourist
Posts: 6

Re: iPhone 7 Plus connection issue with hero 5 black

Same to me with my hero 6 black, first i connect to my samsung s7, for a few minutes all works and then camera disconnect by itself and to reconnect i ve to remove the gopro battery. Maybe theres a firmware bug. I hope in a next update soon!!
Tourist
Posts: 2

Re: iPhone 7 Plus connection issue with hero 5 black

Finally i managed to fix my problem, after trying all solutions... I turned off my phone, and turned it back on, now I could finally connect my new GoPro to my iPhone for the first time!
Sightseer
Posts: 1

Re: iPhone 7 Plus connection issue with hero 5 black

I’m having the same issue on my iPhone X. The WiFi keeps disconnecting. Tried this on session 5, and hero 4 black. For some reason if I turn Bluetooth off the WiFi connects and works fine. If I enable Bluetooth it’ll disconnect the WiFi from the camera constantly.
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Sightseer
Posts: 3

Re: iPhone 7 Plus connection issue with hero 5 black

I JUST got off the phone with GP Support. Bottom line. GoProApp 4.4(2238) does not work with iPhone 7+ iOS v11.2.6.  Verified because I happened to have 2nd iPhone (6s+) with iOS 11,1,1 (15B150) and when installed GoPro app and tried to pair, it worked perfectly.  Not sure when GoPro will release a fix.