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Sightseer
Posts: 1

iOS 13 hero 7 black not connecting

I have two new Hero 7 Black's and neither one will connect to my iPhone.  I can see the connection on the iPhone, and it shows it is connected, but the GroPro App keeps asking to join the wifi network, say's it's connecting, but then it doesnt.  I've spent several hours trying to make this work.  The second Hero 7 Black is fresh out of the box.

 

I have an iPhone XS, running Software 13.0

 

Thank you,

Robin Simmons

Tourist
Posts: 6

Re: iOS 13 hero 7 black not connecting

Ive got the same problem, this all happens after updating to the new IOS13.

 

I have tried the following

- resetting the network

- resetting the gopro

- removing and installing gopro app

- removed bluetooth and wifi connection from phone

- airplane mode for more than 1min

- removed gopro from app and adding them again

 

keeps saying "Connect to your Camera's wifi". But it is already connencted.

IMG_5010.PNG
Explorer
Posts: 12,510

Re: iOS 13 hero 7 black not connecting

This is a known issue. Per GoPro, "the issue is iOS 13 as the new OS was released recently, we haven't updated GoPro App yet but as @aragon1006 mentioned this is coming very soon > https://www.instagram.com/p/B2wTRUOn1E2/

Hope you can be a little patient, the update will bring many fixes, iOS13 support and new things :))
https://community.gopro.com/t5/GoPro-Apps-for-Mobile/IOS-13/m-p/385939#/M13490
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Tourist
Posts: 6

Re: iOS 13 hero 7 black not connecting

hope they also add how to update without the gopro app.. I always update using the gopro app in ios.. maybe quik desktop in mac?

Explorer
Posts: 12,510

Re: iOS 13 hero 7 black not connecting

You can manually update and also update via the desktop Quik app. To manually update, go to GoPro.com on your computer>Support>Updates and choose Update camera manually
Tourist
Posts: 7

Re: iOS 13 hero 7 black not connecting

Hi Everyone,
I’m still unable to connect to the app after the latest update releases. It says camera found, but unable to view the media on my card. Has GoPro released any news on this? Getting quite frustrated overall with all the issues I’ve had since owning the 7.

Thanks!
Tourist
Posts: 3

Re: iOS 13 hero 7 black not connecting

Same issie here using iOS 13.1.2 and GoPro app version 6.1 on an iPhone 7+.

 

Very frustrating

Sightseer
Posts: 1

Re: iOS 13 hero 7 black not connecting

Just here to "me too" this thread... =(