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Tourist
Posts: 2
Accepted Solution

i started to update my hero 5 with the sd card it came up with a exclamation mark on the front scree

i started to update my hero 5 with the sd card it came up with a exclamation mark on the front screen and the red light was flashing it would not do anything i took the sd card out but it was still frozen then i took the battery out. I have put the battery back in and tried all the routines on the forums and on line but it is dead. Any help please.

 


Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 5,853

Re: i started to update my hero 5 with the sd card it came up with a exclamation mark on the fron...

@darreng82346 - Sounds like the firmware update did not install completely. Please try doing a manual update. Instructions are at the bottom of the page at https://gopro.com/update/hero5.

 

Thanks,

Jeff

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All Replies
Highlighted
GoPro Community Manager
Posts: 5,853

Re: i started to update my hero 5 with the sd card it came up with a exclamation mark on the fron...

@darreng82346 - Sounds like the firmware update did not install completely. Please try doing a manual update. Instructions are at the bottom of the page at https://gopro.com/update/hero5.

 

Thanks,

Jeff

Adventurer
Posts: 8,934

Re: i started to update my hero 5 with the sd card it came up with a exclamation mark on the front s

[ Edited ]

try long pressing the on/off  without hte bat, then  put the bat in?

 

I understand  we say try reflashing when an OP said its D E A D! can not flash again or get camera to go on? what I read.

Tourist
Posts: 2

Re: i started to update my hero 5 with the sd card it came up with a exclamation mark on the fron...

been on to support team today sent my details so will wait for them to get in touch tommorow. thanks for your time jefft

Adventurer
Posts: 8,934

Re: i started to update my hero 5 with the sd card it came up with a exclamation mark on the fron...

 I find these things are only as difficult as the user good luck