Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 2

i need to repair or replace my GoPro’s

Hi, i am from India. I have two gopro which needs to be replaced or repaired, one is a Hero 5 & the other is a Fusion both are in warranty. How do i contact you guys?? I made a GoPro Plus account it still doesn’t seem to work for us Indians. What kind of service do y’all provide. People in India use GoPros to and y’all should consider doing something about it. I’ve been trying to contact y’all since the beginning of the year but no luck. I need answers cause what’s the purpose of this warranty and trust y’all give but fail to deliver...
GoPro
Posts: 11,601

Re: i need to repair or replace my GoPro’s

Hi @sheldonrossdsilva

 

Sorry to hear that you are having troubles getting through.

If you are contacting them by phone, it will be best to call from a landline.

If it's through chat, try selecting US as the location.

I have just initiated a chat session to test and I was able to get through.

 

Regards,

Ej

Sightseer
Posts: 2

Re: i need to repair or replace my GoPro’s

how do you change your location, can’t i just contact you directly?? this is literally the first response i got in months!!
GoPro
Posts: 11,601

Re: i need to repair or replace my GoPro’s

HI @sheldonrossdsilva

 

Log on to https://gopro.com/help/ContactUs , click on the globe icon on the upper right hand side.

It will give you a drop down list.

You can then select US then proceed with the chat option.

 

Thanks!
Ej