04-20-2019 02:58 AM
I always manually save firmware for my personal reasons:
See the three files o nthe bottom are they tranferred tot he Folder on top and did you follw the steps correctly.?
04-20-2019 11:16 AM
Are you trying to install the update using the GoPro App on your mobile device? If the Over the Air (OTA) update fails to install, this may be due to either a wireless connectivity issue or the mobile device itself. Try to unpair the camera with your mobile device and pair the two devices again, then attempt to install the update one more time. You can also try using a different device (iOS 11 or newer / Android 6.0.1 or later).
If you continue to get the same problem with the wireless update, follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
- NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
- Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.
Hopefully this helps.
04-20-2019 03:12 PM
Hello @johnp27747. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to walk you through the process. If the camera will really not update, they will be able to assist you with the next steps. You may call or chat with them through the link posted. Let us know how it goes. Thanks!