Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-322353%22%20slang%3D%22en-US%22%3Ei%20had%20a%20problem%20with%20my%20go%20pro%20it%20was%20actually%20got%20exerted%20with%20ocean%20water%20when%20ive%20tried%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322353%22%20slang%3D%22en-US%22%3E%3CP%3Emy%20go%20pro%20had%20a%20problem%20it%20was%20actually%20tapped%20with%20the%20ocean%20water%20inside.%20when%20ive%20used%20it%20underwater%20i%20thought%20it%20was%20filming%20but%20it%20was%20sudden%20that%20gone%20lost%20its%20function%20now%20it%20cannot%20open%20anymore.%20it%20still%20underwarranty%20and%20hoping%20for%20replacement%20for%20this%20cuz%20it%20was%20said%20that%20it%20is%20waterproof%20how%20could%20it%20come%20that%20the%20water%20sync%20partly%20in%20the%20battery%20area.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-322362%22%20slang%3D%22en-US%22%3ERe%3A%20i%20had%20a%20problem%20with%20my%20go%20pro%20it%20was%20actually%20got%20exerted%20with%20ocean%20water%20when%20ive%20tried%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322362%22%20slang%3D%22en-US%22%3E%3CP%3Ethis%20made%20my%20expectation%20to%20this%20gadget%20that%20i%20have%20bought%20a%20bunch%20of%20disappointment.%20anyways%20the%20go%20pro%20that%20i%20had%20bought%20was%20Go%20Pro%20Hero%205.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

i had a problem with my go pro it was actually got exerted with ocean water when ive tried

my go pro had a problem it was actually tapped with the ocean water inside. when ive used it underwater i thought it was filming but it was sudden that gone lost its function now it cannot open anymore. it still underwarranty and hoping for replacement for this cuz it was said that it is waterproof how could it come that the water sync partly in the battery area.


Accepted Solutions
Tourist
Posts: 2

Re: i had a problem with my go pro it was actually got exerted with ocean water when ive tried

this made my expectation to this gadget that i have bought a bunch of disappointment. anyways the go pro that i had bought was Go Pro Hero 5.

View solution in original post


All Replies
Tourist
Posts: 2

Re: i had a problem with my go pro it was actually got exerted with ocean water when ive tried

this made my expectation to this gadget that i have bought a bunch of disappointment. anyways the go pro that i had bought was Go Pro Hero 5.

GoPro
Posts: 2,900

Re: i had a problem with my go pro it was actually got exerted with ocean water when ive tried

Hi @agiletree62737,

 

Sorry to hear about what happened. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 cameras are waterproof down to 10m (33ft) without a housing.  

 

We definitely want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat.

 

Kind Regards,

 

Ann