12-16-2018 10:05 AM
Hi, i have my hero 7 black on my snare drum and i just fall down.
There are some scratches on the camera and the edge, i'll show the picture below. i'm wondering will it get rusty or not?
If so, what will be the process to get the warranty? My situation might be a little difficult because i bought it when i travel to the US and now i'm back to Taiwan.
I know it's my responsibility to afford the repair fees, and i'm glad to do so if that's possible to fix the flaw.
plz help me, it's kind of annoying when someone get a new toy but end up like this...
Solved! Go to Solution.
12-16-2018 03:38 PM
You may purchase a replacement through https://shop.gopro.com/International/accessories-2/protective-lens-replacement---hero7-black/AACOV-0... .
Alternatively, you may contact our Support team by phone or chat through https://gopro.com/help/ContactUs so they can help out.
12-16-2018 03:44 PM - edited 12-16-2018 03:46 PM
do not worry.
my lens cover on h5 looked like it was in a war.
but never rust.
I think it is aluminium alloy.
the scratch on the lens could affect the image, maybe is not visible, as the camera works with focus at infinite...
12-17-2018 04:19 AM
we gladly help you.
here are the lens cover remove and reasamble "instructions" ...made as we speak...
filmed withy H7, explained on H6, but it is the same story.