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Highlighted
Tourist
Posts: 4
Accepted Solution

i got some scratch on my hero 7 black..

Hi, i have my hero 7 black on my snare drum and i just fall down.

There are some scratches on the camera and the edge, i'll show the picture below. i'm wondering will it get rusty or not?

If so, what will be the process to get the warranty? My situation might be a little difficult because i bought it when i travel to the US and now i'm back to Taiwan.

I know it's my responsibility to afford the repair fees, and i'm glad to do so if that's possible to fix the flaw.

plz help me, it's kind of annoying when someone get a new toy but end up like this...

9867.jpg

Accepted Solutions
Adventurer
Posts: 9,884

Re: i got some scratch on my hero 7 black..

[ Edited ]

how I do it  check gopro accessories on the site full and you will see the lens protector  as well

 

View solution in original post


All Replies
Adventurer
Posts: 9,884

Re: i got some scratch on my hero 7 black..

[ Edited ]

how I do it  check gopro accessories on the site full and you will see the lens protector  as well

 

GoPro
Posts: 8,210

Re: i got some scratch on my hero 7 black..

Hello @sunnylai

 

You may purchase a replacement through https://shop.gopro.com/International/accessories-2/protective-lens-replacement---hero7-black/AACOV-0...

Alternatively, you may contact our Support team by phone or chat through https://gopro.com/help/ContactUs so they can help out. 

 

Thanks, 
Marius

Backpacker
Posts: 636

Re: i got some scratch on my hero 7 black..

[ Edited ]

hi,

 

do not worry.

my lens cover on h5 looked like it was in a war.

but never rust.

I think it is aluminium alloy.

the scratch on the lens could affect the image, maybe is not visible, as the camera works with focus at infinite...

 

just me,

 

robert

 

 

 

 

Tourist
Posts: 4

Re: i got some scratch on my hero 7 black..

Hi !
This is really cool !! Tks for the help.
I might get one and contact the Support team asking them how to replace it.
Tks !
Backpacker
Posts: 636

Re: i got some scratch on my hero 7 black..

hi,

 

we gladly help you.

here are the lens cover remove and reasamble "instructions" Smiley Wink ...made as we speak...

 

filmed withy H7, explained on H6, but it is the same story.

 

https://youtu.be/Gtd0IoV06Ec

 

thank you!

robert

Uploaded by Robert Kirr on 2018-12-17.