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Sightseer
Posts: 1

i can't connect my Hero 8 to windows 10

I need help please :)

 

I would like to connect my cam to my computer with USB port but my computer doesn't find it. I use Quick desktop and i have the same problem, i can't import pictures and videos

 

Someone could help me please :)

 

Thank you !

 

Pierre

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GoPro
Posts: 17,424

Re: i can't connect my Hero 8 to windows 10

Hello @pierret61860

 

Please go over the steps on Camera is Not Recognized on Quik for desktop - Windows

 

Let us know how it goes.

 

Thanks!

Ej

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Hiker
Posts: 26

Re: i can't connect my Hero 8 to windows 10

A potential fix for the problem users are running into trying to import Hero 8 Black footage on their Windows PC's using the GoPro QUIK app. The USB 2.0 cabl...
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Tourist
Posts: 1

Re: i can't connect my Hero 8 to windows 10

check if the camera's display says "usb connected", meaning that file transfer is activated and not just charging the camera through usb.
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Adventurer
Posts: 13,352

Re: i can't connect my Hero 8 to windows 10

Been there done that, and I  today will do a vid again on it. we'll see what causes it. updates from windows,  drop of  the camera etc..

 

 mine the usb  shows a,dn the chime dings but no actual opening at all.  Iknow to go to devices in settings and i know to reinstall.   and I am positive Microsoft resets things as this was  Just rest within the week of software updates?

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Adventurer
Posts: 13,352

Re: i can't connect my Hero 8 to windows 10

Swore i hit submit yesterday answering, guess I   navigated away to fast