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Hiker
Posts: 6
Accepted Solution

how to upgrade karma's software

there is software to upgrade the karma controller but it show me a error message and dont allow me to finish the download, I have the wireless connected with internet, I have 100% charged the battery, but the error persist.

 

Any suggestion

 

I cant fly because this problem, my karma its new, never used


Accepted Solutions
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GoPro
Posts: 3,924

Re: how to upgrade karma's software when Download error appears

Hi @mapiman,

 

If you get in touch with our Support Team they should be able to troubleshoot that to get you up and running: https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


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GoPro
Posts: 3,924

Re: how to upgrade karma's software

Hi @mapiman,

 

Here are some instructions on how to get that Karma unit updated!

 

https://gopro.com/help/articles/How_To/How-to-Update-the-Karma-System

 

Let us know how it goes!

 

Cheers,

Ryan

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Hiker
Posts: 6

Re: how to upgrade karma's software

Thanks but this link show the common upgrade, Not resolve the problem, my problem is that when start the download, it is interrupted with a Download error and stop an do nathen, I try many times with the same result,
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GoPro
Posts: 3,924

Re: how to upgrade karma's software

Hi @mapiman,

 

Do you have a screenshot of what you are seeing?

 

Best,

Ryan

Highlighted
Hiker
Posts: 6

Re: how to upgrade karma's software when Download error appears

[ Edited ]

 

I tried connecting the karma controller  with several networks, I tried reseting the karma controller, same result:  Download error and stop to do everything

 

IMG_3786.JPG

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Explorer
Posts: 12,858

Re: how to upgrade karma's software when Download error appears

What type of Wi-Fi are you using. It wont work on google wireless.

Try resetting the controller by holding down the power button for 8+ seconds.

Next, perform a system restore:
Restore on the Karma Controller by going to Home > Preferences > Reset

Reestablish your wireless connection and try again.

If it doesn't work, repeat the above steps but try to connect to a different wireless network.
Highlighted
Hiker
Posts: 6

Re: how to upgrade karma's software when Download error appears

Thanks for your instructions, I already do what you say, I reset twice the karma controller, I am using a home Internet conexion with 100mbps (COX),  and I was tried in other Internet conexions too, the result is the same:  The controller start to count, and after 38, stop and show me the Download Error

Highlighted
GoPro
Posts: 3,924

Re: how to upgrade karma's software when Download error appears

Hi @mapiman,

 

If you get in touch with our Support Team they should be able to troubleshoot that to get you up and running: https://gopro.com/help/ContactUs

 

Best,

Ryan