Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

how to start exchange process for broken Hero 7

[ Edited ]
 
Adventurer
Posts: 10,842

Re: how to start exchange process for broken Hero 7

1. call GoPro.com/contactus  my gopro reps number  is 800 -635-3578, I press #4 

2 have all records, Bill of sale, photo, email story together

3. rep will  either offer an Option, get back in 24-48 hours, or RMA you in an email within a few minutes while on thephone or chat. confirm you got it and done.

4 you have 5 Business days to  get it post stamped and out by the carrier they given you., you  take  only and ONLY the camera and protect it, ship back you keep the battery, the cable , the sd card, the frame etc. etc. if you send those back you do not get them back.   you get a tracking number and  keep for your records within 5 days if a USA   Region the camera ships to Riverside cal  takes about 5 days from the East coast the pkg is shipped by FedEx Ground.

5  camera received, goes thhrough gopro's processing, takes about 5 days and  gets sent back out same way FedEx Ground. no emails are sent, you may get one but  no emails really sent.

6 camera is  either signature request, and in a brown container box. carefully open and that is  laid in a slot  formed like hte camera, they may suprize you with a free battery  as there is a slot for it., it is protected by plastick film so carefully peal away, inspect and if any troubles  use the refrence number given to call, chat  .  You warranty is good from the ORIGINAL sale  date so if you bought this gopro Oct 2018 you have until Oct 2019 not the day you recieved your replacement a Year later, unless you have a overseas warranty (2 years) or a plus package you pay for.

 

 and that is how this warranty works  Been there, done it  you can  continue t oget replacements as long as in warranty.