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Tourist
Posts: 4
Accepted Solution

how to retrieve my missing serial number of go pro hero 3

how to retrieve my missing serial number of go pro hero 3   


Accepted Solutions
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GoPro
Posts: 19,720

Re: how to retrieve my missing serial number of go pro hero 3

 

Hi @brocf16

 

HERO3 - Remove the battery and locate the white/silver sticker inside the battery bay. Your serial number will be 15-characters in length, and begin with "HD3."

 

If you are trying to update your camera, please reach out to our Support Team

You may contact them via phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!
Ej

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All Replies
Highlighted
GoPro
Posts: 19,720

Re: how to retrieve my missing serial number of go pro hero 3

 

Hi @brocf16

 

HERO3 - Remove the battery and locate the white/silver sticker inside the battery bay. Your serial number will be 15-characters in length, and begin with "HD3."

 

If you are trying to update your camera, please reach out to our Support Team

You may contact them via phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!
Ej

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Tourist
Posts: 4

Re: how to retrieve my missing serial number of go pro hero 3

I brought the camera seconfd hand and it didnt have a sticker in the inside of it.

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Adventurer
Posts: 13,472

Re: how to retrieve my missing serial number of go pro hero 3

take out the sdxc card and simply open in the computer to reviel the misc that has hte file with the  number.. 

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Tourist
Posts: 4

Re: how to retrieve my missing serial number of go pro hero 3

tried that and all it gives me is teh filmwear version

 

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GoPro
Posts: 6,097

Re: how to retrieve my missing serial number of go pro hero 3

 

 

Hi @brocf16,

 

Please check misc and check them 1 by 1.

You should see it there. 

 

If ever you can't see the serial number please take a screenshot and post it here. 

 

Thanks,

-Jay