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Sightseer
Posts: 1

how to reset a camera password on a gopro hero 3 plus

Im trying to reset my camera password and ive tried everything and, nothing. im trying to connect it to my phone but it wont let me and i cant reset the camera password

GoPro
Posts: 7,532

Re: how to reset a camera password on a gopro hero 3 plus

Hello @melly1122

 

Have you already gone through the steps detailed in this article? Did you get any error message? 

If your camera is a HERO3, please make sure that you extract the UPDATE.zip folder that's downloaded from the website.

Then, copy the update files inside the extracted UPDATE folder (not the UPDATE folder) to the SD card before inserting the SD card back into the camera. 

When you power on the camera, the update process will be initiated and completed on its own. 

It is important to start with a fully-charged battery and a clean SD card so format the card first.

 

Let us know how it goes. 

 

Thanks, 

Marius

Sightseer
Posts: 1

Re: how to reset a camera password on a gopro hero 3 plus

I can not update as well.

 

Even if I insert the SD card containing the downloaded file into the GoPro,it does not move automatically

 

 

GoPro
Posts: 8,889

Re: how to reset a camera password on a gopro hero 3 plus

Hi @luvslack

 

Make sure to save the update FILES to the root of the SD card.

Do not copy the UPDATE folder.

Let us know how it goes.

 

 

Thanks!

Ej