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%3CLINGO-SUB%20id%3D%22lingo-sub-252843%22%20slang%3D%22en-US%22%3Ehow%20to%20register%20go%20pro%202%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252843%22%20slang%3D%22en-US%22%3E%3CP%3EHow%20to%20register%20go%20pro%202%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ehow%20to%20get%20firmware%20update%20for%20wifi%20bac%20pac%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ei%20can%20plug%20it%20in%20my%20mac%2C%20but%20i%20cannot%20register%20and%20do%20the%20next%20steps%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ehere%20you%20get%20the%20serial%20numbers%20as%20well%3A%3C%2FP%3E%0A%3CP%3Ebac%20pac%3A%20WIFIBxxxxx%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWIFI%20Remote%3A%20GOPRO-BP-xxxxxxx%3C%2FP%3E%0A%3CP%3Eregister%20device%20first...%3C%2FP%3E%0A%3CP%3Ethanks%20for%20support%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-252843%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHD%20HERO%20Original%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252871%22%20slang%3D%22en-US%22%3ERe%3A%20how%20to%20register%20go%20pro%202%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252871%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77975%22%20target%3D%22_blank%22%3E%40ralfn2651%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20already%20gone%20through%20the%20steps%20detailed%20in%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FWi-Fi-BacPac-Update-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%2C%20the%20next%20step%20would%20be%20to%26nbsp%3Bget%20in%20touch%20with%20our%20Support%20team.%20This%20way%2C%20they%20can%20walk%20you%20through%20additional%20troubleshooting%20process.%20You%20can%20reach%20them%20by%20phone%20or%20chat%26nbsp%3Bhere%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E.%20When%20you%20contact%20Support%2C%20please%20have%20the%20camera%2C%20Wi-Fi%20BacPac%2C%20and%20Remote%20information%20ready.%20For%20security%20purposes%2C%20we%20removed%20the%20serial%20number%20information%20you%20posted.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

how to register go pro 2

[ Edited ]

How to register go pro 2

 

how to get firmware update for wifi bac pac

 

i can plug it in my mac, but i cannot register and do the next steps

 

here you get the serial numbers as well:

bac pac: WIFIBxxxxx

 

WIFI Remote: GOPRO-BP-xxxxxxx

register device first...

thanks for support


Accepted Solutions
Highlighted
GoPro
Posts: 7,572

Re: how to register go pro 2

Hello @ralfn2651

 

If you have already gone through the steps detailed in this article, the next step would be to get in touch with our Support team. This way, they can walk you through additional troubleshooting process. You can reach them by phone or chat here https://gopro.com/help/ContactUs. When you contact Support, please have the camera, Wi-Fi BacPac, and Remote information ready. For security purposes, we removed the serial number information you posted. 

 

Best regards, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,572

Re: how to register go pro 2

Hello @ralfn2651

 

If you have already gone through the steps detailed in this article, the next step would be to get in touch with our Support team. This way, they can walk you through additional troubleshooting process. You can reach them by phone or chat here https://gopro.com/help/ContactUs. When you contact Support, please have the camera, Wi-Fi BacPac, and Remote information ready. For security purposes, we removed the serial number information you posted. 

 

Best regards, 
Marius