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Sightseer
Posts: 1
Accepted Solution

how to contact support

I have a hero 5 bought april2017 I seldom used it and it was just five days ago when my sister and I used it in a pool. when im supposed to change batteries I was shocked because water came out. dedicated case and silicon protector covers my hero so I am baffled how can water got inside. been trying contact support but it says call and chat are not supported. please help.

Accepted Solutions
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GoPro
Posts: 6,097

Re: how to contact support

 

Hi @hardystar6545,

 

May I know where are you located and what is the timezone that you're following? 

Please try to contact them Via chat if you're not from US.


Make sure to change the region to United States English and follow the operating hours. 
You can change the region by clicking the dropdown menu near the shopping cart icon on the top right hand part of the screen. 

https://gopro.com/help/ContactUs

Operating hours: 

Sunday

7:00 AM to 4:00 PM

Monday

6:00 AM to 6:00 PM

Tuesday

6:00 AM to 6:00 PM

Wednesday

6:00 AM to 6:00 PM

Thursday

6:00 AM to 6:00 PM

Friday

6:00 AM to 6:00 PM

Saturday

7:00 AM to 4:00 PM

 

(GMT-07:00) Pacific Daylight Time (America/Los_Angeles)



Best Regards, 

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: how to contact support

 

Hi @hardystar6545,

 

May I know where are you located and what is the timezone that you're following? 

Please try to contact them Via chat if you're not from US.


Make sure to change the region to United States English and follow the operating hours. 
You can change the region by clicking the dropdown menu near the shopping cart icon on the top right hand part of the screen. 

https://gopro.com/help/ContactUs

Operating hours: 

Sunday

7:00 AM to 4:00 PM

Monday

6:00 AM to 6:00 PM

Tuesday

6:00 AM to 6:00 PM

Wednesday

6:00 AM to 6:00 PM

Thursday

6:00 AM to 6:00 PM

Friday

6:00 AM to 6:00 PM

Saturday

7:00 AM to 4:00 PM

 

(GMT-07:00) Pacific Daylight Time (America/Los_Angeles)



Best Regards, 

-Jay