06-08-2019 03:00 PM
@sweetoasis516, it should only take a few minutes to completely load the update into the camera. Are you installing the update manually? Or through the GoPro App?
If using GoPro App fails to install, this may be due to either a wireless connectivity issue or the mobile device itself. Try to unpair the camera with your mobile device and pair the two devices again, then attempt to install the update one more time. You can also try using a different device (iOS 11 or newer / Android 6.0.1 or later).
Otherwise, you may want to ensure that you're using a known-good SD card. This ensures that the SD card is able to keep up with the camera's speed while installing the update. Here's a link to the list of recommended SD cards for GoPro cameras: https://gopro.com/help/articles/Block/microSD-Card-Considerations