how does the "you broke it, we replace it" warranty applies for GoPro Hero Black 7?

[manunaj]

how does the "you broke it, we replace it" warranty applies for GoPro Hero Black 7?

I am from Mexico, what would be the proceedure for this? I was not able to start a chat because it says that is not available for my site and there are no other options, no email address or phone number.

[aragon1006 · Accepted solution]

Hi @manunaj

Email support has been discontinued. If you need to reach out to our Support Team, please submit a request for a callback through https://gopro.com/help/ContactUs,

or initiate a chat conversation with one of the representatives.

You may also check Countries Eligible for Damaged Camera Replacement with GoPro Plus for reference.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @manunaj

Email support has been discontinued. If you need to reach out to our Support Team, please submit a request for a callback through https://gopro.com/help/ContactUs,

or initiate a chat conversation with one of the representatives.

You may also check Countries Eligible for Damaged Camera Replacement with GoPro Plus for reference.

Thanks!

Ej