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Hiker
Posts: 7

how can i know if my gopro hero 6 black is refurbished?

[ New ]

Hello everyone!
i just bought a gopro hero 6 black on amazon but i suspect that is refurbished, can i find a way to check that?


Accepted Solutions
GoPro
Posts: 19,815

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

Hello @quickcreek55026.

 

We do not have a definite way of determining whether the camera is refurbished or not, unless the camera physically shows such indications as being used. Typically, sellers would include in their product description whether the item is brand new or used. We can only say for certain if the camera was bought directly from our Clearance + Refurbished Shop

 

It would be best to get in touch with the seller or Amazon Support for further assistance. 

 

Thanks, 
Marius

View solution in original post


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GoPro
Posts: 27,179

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

Hi @acidburn11

 

Did it come with the original packaging?

You may refer to the reseller or Amazon Support.

 

 

Thanks!
Ej

Hiker
Posts: 7

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

This is the packaking

81Gc7HmiF9L._SL1500_.jpg
Hiker
Posts: 7

Re: how can i know if my gopro hero 6 black is refurbished?

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gopro2.JPG
GoPro
Posts: 14,221

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

@acidburn11, apologies but we are unable to provide any further information about the product since this is being sold by a reseller. I suggest that you contact the reseller for more details about the product.

Hiker
Posts: 7

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

I have contacted the reseller, but hasn't responded for 4 days, and the problem is that i live in Albania(Europe).
i have a little time before return it due to Amazaon Policy. Does serial number tell if it is reburbished or not?
I really need help!!!!

GoPro
Posts: 14,221

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

@acidburn11, we do want to help as best as we can, however, my hands are tied as I do not have access to the product's condition details (sold by a reseller). It may help if you contact Amazon Support to check if they do have the information that you're looking for, and to see what your other options are.

Hiker
Posts: 7

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

Ok, i will try
Thanks!

GoPro
Posts: 14,221

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

@acidburn11, feel free to post back if anything else comes up.

Hiker
Posts: 7

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

what if i send you serial number, can it help?

GoPro
Posts: 14,221

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

@acidburn11, apologies but I won't be able to verify the product's condition details using the serial number.

Sightseer
Posts: 1

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]
I have the same question with a GoPro 6 Black I bought on Amazon.

GoPro
Posts: 19,815

Re: how can i know if my gopro hero 6 black is refurbished?

[ New ]

Hello @quickcreek55026.

 

We do not have a definite way of determining whether the camera is refurbished or not, unless the camera physically shows such indications as being used. Typically, sellers would include in their product description whether the item is brand new or used. We can only say for certain if the camera was bought directly from our Clearance + Refurbished Shop

 

It would be best to get in touch with the seller or Amazon Support for further assistance. 

 

Thanks, 
Marius