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Tourist
Posts: 1

how can i chat with gopro technical representative

i bought my hero5 black at kimstore, philippines. i want to claim the warranty because the item is not working because the water entered it.
GoPro
Posts: 11,456

Re: how can i chat with gopro technical representative

Hi @agilerange57258

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej