Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

hero9 rear screen blotches

[ New ]
these dark blotches were not here yesterday. will be contacting GoPro to return
16236646638476267932064012257871.jpg
GoPro
Posts: 29,641

Re: hero9 rear screen blotches

[ New ]

Hi @pgstevenson

 

What was the last activity done with the camera?

Have you tried resetting the camera?

If it's still the same, you can also try a manual update. See https://gopro.com/en/us/update/hero9-black

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

 

Tourist
Posts: 3

Re: hero9 rear screen blotches

[ New ]

Hello, yes I have tried your suggestion and the blotches are still there. They are definately a physical thing. Last activity was a simple walk in the sunshine. It has not been used in water since March, when I used it while paddle boarding. There were no problems then.

 

I would like to return this gopro for a replacement please.

Highlighted
GoPro
Posts: 29,641

Re: hero9 rear screen blotches

[ New ]

Hi @pgstevenson

 

Let our Support Team check on this further.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej

Tourist
Posts: 3

Re: hero9 rear screen blotches

[ New ]

Hello,

 

I contacted support and they were very helpful and polite thanks. Arranged for a return.

GoPro
Posts: 15,239

Re: hero9 rear screen blotches

[ New ]

@pgstevenson, glad to hear that our Support Team was able to assist you. Let us know if anything else comes up.