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Sightseer
Posts: 1

hero8 does not respond until battery is removed

[ New ]

Hero 8 brand new often the battery has to be removed and places back for unit to turn on. This while the battery is fully charged.

Is there an update to fix the issue

GoPro
Posts: 12,917

Re: hero8 does not respond until battery is removed

[ New ]

@livelyapex4272, camera freezing is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. You can try the suggested troubleshooting steps indicated here: https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032