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Backpacker
Posts: 781

hero8 date/time lost

hi,

noticed last days.....

hero8 lost time/date.

I get video and photos with timestamp days ago.

 

let's say it is 10:10 AM  

I power it off.

power on, time is 09:49 

 

when I connect with iPhone automatically update the time/date at the correct one.

 

but as soon as I power off/on lose some minutes.

 

it is mine or a software bug?

 

thank you,

robert

Highlighted
Backpacker
Posts: 781

Re: hero8 date/time lost

factory reset + reinstalled manually the firmware didn't help.

 

tried with two batteries....

 

pfffff......

 

Highlighted
Backpacker
Posts: 781

Re: hero8 date/time lost

made some tests.

 

actually the Gopro time/date remain at the moment you set it last time...like freezes at that moment.

(automatically set the correct time/date when connected to GoPro app)

once powered on starts ticking, and counts the time, but revert to the last set time after power off/on.

 

 

see here:

 

  • set correctly the time/date.
  • it is 00:35
  • power off
  • wait till 00:54 and power on
  • h8 shows still 00:35
  • let powered on for 3 minutes - shows 00:38
  • powered off
  • after minutes power on still 00:35 !!!!!!!

I repeated the test many times, the same result.

 

 

 

thank you,

robert

 

 

 

 

 

 

 

Highlighted
GoPro Community Manager
Posts: 7,027

Re: hero8 date/time lost

Not sure what's happening here, but if you reach out to our Support team at https://gopro.com/help/ContactUs, we can dig into this with you.

Highlighted
Backpacker
Posts: 781

Re: hero8 date/time lost

thank you @jefft .

 

I installed 1.20 firmware just to be sure is not a software issue.

 

the camera behaves the same in 1.20. 1.50.

 

I might live with, meaning I have to connect gopro app before a new video session.

even so, if I change the battery, the videos will be mixed.

 

but I'm afraid that something in the hardware is not ok, so I think is wiser next week to start the RMA

 

thank you,

robert

Highlighted
Backpacker
Posts: 781

Re: hero8 date/time lost

[ Edited ]

hi all,

 

back in business.

 

just received the new H8, is fine, no more data/time freeze.

first thing first - upgrade to 1.50.

 

I used RMA with the online retailer.

- send in 30 Dec

- 31 Dec received by them

- around 7-8  Jan they announced me the fault is confirmed and replacement is on his way.

- Friday 10 Jan shipped back the replacement.

- received today 13 Jan - was send with delivery Saturday option, so could have been Saturday but only today came.

 

total working day since they received the faulty unit from me 6 days (with the almost non-working day 3 Jan included).

 

not bad at all....yes, I know...to me looked like a century...

 

thank you,

robert

 

 

 

 

 

Highlighted
Backpacker
Posts: 781

Re: hero8 date/time lost

@jefft  SEEMS THAT I'm not the only one.....

 

at least two cases reported....

 

https://community.gopro.com/t5/Cameras/Time-on-GoPro-8/m-p/501350/highlight/false#/M126971

 

just me,

robert

 

Highlighted
Hiker
Posts: 82

Re: hero8 date/time lost

And yet ANOTHER hero 8 black with the time issue. This is my second camera. BAD!