Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

hero8 damage

[ New ]

Hi there,

just got my new Hero8, first time in the water and it flooded. been using gopros since day one. always reliable. first time the waterproof has ever failed. With gopro plus how can i exchange it? 

thank you

Philip

 

IMG_8915.jpg

Accepted Solutions
GoPro
Posts: 14,905

Re: hero8 damage

[ New ]

@fireyblaze727, so long as all camera doors are closed, the HERO8 Black is waterproof down to 10m (33ft) without housing. We try to help out as best as we can. It will be best if you can share additional information with our Support Team. Please reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
Explorer
Posts: 13,055

Re: hero8 damage

[ New ]
You need to contact GoPro Support https://gopro.com/help/ContactUs
GoPro
Posts: 6,097

Re: hero8 damage

[ New ]

Hi @bluelines,

 

Please contact GoPro Customer Support for assistance. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

 

Tourist
Posts: 4

Re: hero8 damage

[ New ]

can confirm the same. I tested my go pro in a cereal bowl of water, literally 10cms of water,  and i could see water seeping in. My lens fogged and i saw water droplets on the lens. Very bad quality control Gopro I am losing trust and will buy a DJi OSMO instead!

GoPro
Posts: 14,905

Re: hero8 damage

[ New ]

@fireyblaze727, so long as all camera doors are closed, the HERO8 Black is waterproof down to 10m (33ft) without housing. We try to help out as best as we can. It will be best if you can share additional information with our Support Team. Please reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Adventurer
Posts: 14,104

Re: hero8 damage

[ New ]

gopro can not be there when we dunk our camera's but since you clearly said you can see it seaping in, why did you not film it and show gopro teh footage that be pudding enough