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Sightseer
Posts: 3

hero7, sometimes i can see the videos on the app

[ New ]

hi

 

sometimes i can see the videos on the app and sometimes not. why?

GoPro
Posts: 20,783

Re: hero7, sometimes i can see the videos on the app

[ New ]

Hello, @schmutzli. Do you have the latest version of the GoPro App installed on your device? Is there any common resolution or setting to the videos that you are able to see through the app? What happens when you view the video while the camera is still connected with the app? Doe the app allow you to import all the videos from your camera? 

 

Please provide us more details regarding the issue that you are observing so we can help you best. We hope to hear back from you. Thanks!

Sightseer
Posts: 3

Re: hero7, sometimes i can see the videos on the app

[ New ]

hi

 

yes i have the latest update.

 

it's still not working

GoPro
Posts: 29,665

Re: hero7, sometimes i can see the videos on the app

[ New ]

Hello @schmutzli

 

Are these videos on the camera or on PLUS?

Is this only happening to videos? How about photo files?

What phone are you using? Have you tried pairing the camera to another device?

 

Thanks!

Ej